Importance of Chat
All job-related discussions—pricing, scheduling, item details—are best kept in the in-app chat. This ensures you have a record in case of disputes and fosters professional transparency.
Basic Etiquette
1. Polite Greetings: Start with a warm “Hi (Client Name), thanks for booking me!”
2. Short Sentences: Avoid walls of text. Use line breaks for clarity.
3. Prompt Responses: Aim to reply within a few hours or faster during business hours.
Suggested Message:
“Hi (Name), I’m excited to help with your (Service). Do you have any specific preferences or details I should know before I arrive?”
Dos
• Use Courteous Openings (“I understand,” “Thanks for clarifying,” etc.).
• Reflect Positive Intent even if the client’s tone is abrupt.
• Stay Focused on solutions rather than dwelling on blame.
Don’ts
• Avoid abbreviations or slang that could be misread.
• Don’t let frustration show in your messages—keep it calm.
Template Example:
Hi (Client Name),
Just to confirm, you need (Service A) plus (Service B)?
Please let me know if you have photos or measurements.
That’ll help me prepare the right tools.
For more on handling tough or heated conversations, see Handling Client Complaints in Policies & Best Practices.