Neglecting or Ignoring Requests
Letting service requests expire without action or repeatedly declining them.
Last-Minute Cancellations
Canceling within 24 hours can penalize you heavily. Refer to Handling Cancellations for best practices.
Poor Communication
Slow or incomplete replies in the in-app chat can lead to confusion, negative reviews, or no-shows.
Underestimating Time
Promising a quick finish and then needing extra hours can leave clients dissatisfied.
Being Unprepared On-Site
Arriving late or lacking essential tools or materials often leads to negative feedback.
Tip: Keep your default availability and skill categories accurate. If you accept a job outside your expertise or at a time you can’t fulfill, it’s a recipe for poor performance.