# UrbanMount Help

> Help center for Urbanmount

## Terms + Policies

- [Community guidelines for clients and professionals](https://help.urban-mount.com/en/articles/10324699-community-guidelines-for-clients-and-professionals.md)
- [How to use Urbanmount safely and responsibly](https://help.urban-mount.com/en/articles/10324700-how-to-use-urbanmount-safely-and-responsibly.md)
- [How to report misconduct or violations](https://help.urban-mount.com/en/articles/10324702-how-to-report-misconduct-or-violations.md)
- [AutoMatch Payment Terms](https://help.urban-mount.com/en/articles/11089550-automatch-payment-terms.md)
- [UrbanMount Global Terms Of Use](https://help.urban-mount.com/en/articles/10324510-urbanmount-global-terms-of-use.md): Last Updated: December 29th 2024
- [Arbitration & Dispute Resolution Explained](https://help.urban-mount.com/en/articles/10324585-arbitration-dispute-resolution-explained.md)
- [Platform Acceptable Use Policy](https://help.urban-mount.com/en/articles/10324703-platform-acceptable-use-policy.md)
- [UrbanMount Cookie Policy](https://help.urban-mount.com/en/articles/10324723-urbanmount-cookie-policy.md)
- [SafeStay Assurance Terms & Conditions](https://help.urban-mount.com/en/articles/10324725-safestay-assurance-terms-conditions.md)
- [SMS Terms & Conditions](https://help.urban-mount.com/en/articles/10324729-sms-terms-conditions.md)
- [UrbanMount Pro Referral Program Terms and Conditions](https://help.urban-mount.com/en/articles/10324732-urbanmount-pro-referral-program-terms-and-conditions.md)
- [UrbanMount Credits and Client Referral Terms](https://help.urban-mount.com/en/articles/10324733-urbanmount-credits-and-client-referral-terms.md)
- [Privacy Policy](https://help.urban-mount.com/en/articles/10324514-privacy-policy.md): Last Updated: December 23rd, 2024
- [Refund & Cancellation Policy](https://help.urban-mount.com/en/articles/10324708-refund-cancellation-policy.md)
- [Insurance & Verification Policy](https://help.urban-mount.com/en/articles/10324710-insurance-verification-policy.md)
- [Non-Discrimination & Harassment Policy](https://help.urban-mount.com/en/articles/10324711-non-discrimination-harassment-policy.md)
- [Copyright Policy](https://help.urban-mount.com/en/articles/10324712-copyright-policy.md)
- [Payment Policy](https://help.urban-mount.com/en/articles/10324719-payment-policy.md)
- [Fraud and Damage Policy](https://help.urban-mount.com/en/articles/10324736-fraud-and-damage-policy.md)
- [Review Policy & Guidelines](https://help.urban-mount.com/en/articles/10327849-review-policy-guidelines.md)
- [Understanding Your Privacy Rights](https://help.urban-mount.com/en/articles/10324720-understanding-your-privacy-rights.md)
- [Right to Request or Delete Data - CCPA](https://help.urban-mount.com/en/articles/10324722-right-to-request-or-delete-data-ccpa.md)
- [Background Check Notice - Per California Law](https://help.urban-mount.com/en/articles/10324760-background-check-notice-per-california-law.md)
- [City of Philadelphia Notice of Domestic Worker Protections](https://help.urban-mount.com/en/articles/10324762-city-of-philadelphia-notice-of-domestic-worker-protections.md)
- [Summary of Rights Under Fair Credit Reporting Act](https://help.urban-mount.com/en/articles/10324763-summary-of-rights-under-fair-credit-reporting-act.md)

## Clients

- [How to update personal information \(clients\)](https://help.urban-mount.com/en/articles/10324765-how-to-update-personal-information-clients.md)
- [What is Urbanmount and how does it work?](https://help.urban-mount.com/en/articles/10324769-what-is-urbanmount-and-how-does-it-work.md)
- [Minimum requirements & supported devices](https://help.urban-mount.com/en/articles/10324770-minimum-requirements-supported-devices.md)
- [Troubleshooting common login issues](https://help.urban-mount.com/en/articles/10324771-troubleshooting-common-login-issues.md)
- [Creating a new UrbanMount account](https://help.urban-mount.com/en/articles/10325387-creating-a-new-urbanmount-account.md)
- [Verifying your phone number or email address](https://help.urban-mount.com/en/articles/10325390-verifying-your-phone-number-or-email-address.md)
- [Can I get an estimate before booking a service?](https://help.urban-mount.com/en/articles/9923391-can-i-get-an-estimate-before-booking-a-service.md)
- [How do I schedule a service?](https://help.urban-mount.com/en/articles/9923390-how-do-i-schedule-a-service.md)
- [Tips for choosing the right service category](https://help.urban-mount.com/en/articles/10325396-tips-for-choosing-the-right-service-category.md)
- [Understanding Booking Confirmations and Scheduling Windows](https://help.urban-mount.com/en/articles/10325403-understanding-booking-confirmations-and-scheduling-windows.md)
- [Can my technician help source additional materials?](https://help.urban-mount.com/en/articles/9923353-can-my-technician-help-source-additional-materials.md)
- [Will my technician provide all the tools and screws needed?](https://help.urban-mount.com/en/articles/9923355-will-my-technician-provide-all-the-tools-and-screws-needed.md)
- [What insurance documentation do Pros provide?](https://help.urban-mount.com/en/articles/9923370-what-insurance-documentation-do-pros-provide.md)
- [How Urbanmount AutoMatch Works](https://help.urban-mount.com/en/articles/9923371-how-urbanmount-automatch-works.md)
- [Professional Conduct Standards](https://help.urban-mount.com/en/articles/10325415-professional-conduct-standards.md)
- [Viewing a Pro's Profile and Reviews](https://help.urban-mount.com/en/articles/10325418-viewing-a-pro-s-profile-and-reviews.md)
- [Overview of AutoMatch](https://help.urban-mount.com/en/articles/10325379-overview-of-automatch.md)
- [What Happens If No Pro Is Available?](https://help.urban-mount.com/en/articles/10325419-what-happens-if-no-pro-is-available.md)
- [Replacing Your Assigned Pro Within 1 Hour](https://help.urban-mount.com/en/articles/10325420-replacing-your-assigned-pro-within-1-hour.md)
- [AutoMatch Pricing Explained](https://help.urban-mount.com/en/articles/10325421-automatch-pricing-explained.md)
- [Resolving Misunderstandings with an AutoMatch Pro](https://help.urban-mount.com/en/articles/10325422-resolving-misunderstandings-with-an-automatch-pro.md)
- [Direct Booking - How to search for a pro](https://help.urban-mount.com/en/articles/10325380-direct-booking-how-to-search-for-a-pro.md)
- [Direct Booking vs. AutoMatch: Which Is Right for Me?](https://help.urban-mount.com/en/articles/10325423-direct-booking-vs-automatch-which-is-right-for-me.md)
- [Sending Requests and Negotiating Rates](https://help.urban-mount.com/en/articles/10325424-sending-requests-and-negotiating-rates.md)
- [Tips for Effective Communication with a Direct Booking Pro](https://help.urban-mount.com/en/articles/10325426-tips-for-effective-communication-with-a-direct-booking-pro.md)
- [Handling Last-Minute Direct Bookings](https://help.urban-mount.com/en/articles/10325428-handling-last-minute-direct-bookings.md)
- [Selecting the Right Item Category \(Mounting, Wallpaper, etc.\)](https://help.urban-mount.com/en/articles/10326018-selecting-the-right-item-category-mounting-wallpaper-etc.md)
- [Updating Item Details If Your Selection Was Incorrect](https://help.urban-mount.com/en/articles/10326019-updating-item-details-if-your-selection-was-incorrect.md)
- [Adding Extra Services to Your Booking](https://help.urban-mount.com/en/articles/10326021-adding-extra-services-to-your-booking.md)
- [What If Your Item Is Larger or Heavier Than Expected?](https://help.urban-mount.com/en/articles/10326022-what-if-your-item-is-larger-or-heavier-than-expected.md)
- [Common Service Categories and Their Typical Durations](https://help.urban-mount.com/en/articles/10326023-common-service-categories-and-their-typical-durations.md)
- [Preparing for Your Upcoming Service](https://help.urban-mount.com/en/articles/10326026-preparing-for-your-upcoming-service.md)
- [What If Something Goes Wrong Mid-Service?](https://help.urban-mount.com/en/articles/10326033-what-if-something-goes-wrong-mid-service.md)
- [Can I cancel my service?](https://help.urban-mount.com/en/articles/9923373-can-i-cancel-my-service.md)
- [Can I Cancel a Service That I Previously Rescheduled?](https://help.urban-mount.com/en/articles/9923376-can-i-cancel-a-service-that-i-previously-rescheduled.md)
- [Can I add items after booking?](https://help.urban-mount.com/en/articles/9923392-can-i-add-items-after-booking.md)
- [Adjusting Service Scope Mid-Appointment](https://help.urban-mount.com/en/articles/10326051-adjusting-service-scope-mid-appointment.md)
- [Agreeing on Price Changes with Your Pro](https://help.urban-mount.com/en/articles/10326053-agreeing-on-price-changes-with-your-pro.md)
- [Can I reschedule my service?](https://help.urban-mount.com/en/articles/9923375-can-i-reschedule-my-service.md)
- [How Many Times Can I Reschedule My Service?](https://help.urban-mount.com/en/articles/9923374-how-many-times-can-i-reschedule-my-service.md)
- [Rescheduling Constraints and Potential Fees](https://help.urban-mount.com/en/articles/10326059-rescheduling-constraints-and-potential-fees.md)
- [Locking in New Dates After Multiple Reschedules](https://help.urban-mount.com/en/articles/10327806-locking-in-new-dates-after-multiple-reschedules.md)
- [How long does a typical installation take?](https://help.urban-mount.com/en/articles/9923393-how-long-does-a-typical-installation-take.md)
- [Professional Arrival Windows and Real-Time Tracking](https://help.urban-mount.com/en/articles/10327818-professional-arrival-windows-and-real-time-tracking.md)
- [Preparing Your Space for a Better Service Experience](https://help.urban-mount.com/en/articles/10327831-preparing-your-space-for-a-better-service-experience.md)
- [How to Leave a Rating or Review](https://help.urban-mount.com/en/articles/10327833-how-to-leave-a-rating-or-review.md)
- [Resolving Negative Feedback Directly with Your Pro](https://help.urban-mount.com/en/articles/10327837-resolving-negative-feedback-directly-with-your-pro.md)
- [Why Is My Review Not Visible Yet?](https://help.urban-mount.com/en/articles/10327845-why-is-my-review-not-visible-yet.md)
- [Are there any additional fees not included in the total service cost?](https://help.urban-mount.com/en/articles/9923385-are-there-any-additional-fees-not-included-in-the-total-service-cost.md)
- [How are payment transactions handled with UrbanMount?](https://help.urban-mount.com/en/articles/9923386-how-are-payment-transactions-handled-with-urbanmount.md)
- [How does payment work when booking a service?](https://help.urban-mount.com/en/articles/9923388-how-does-payment-work-when-booking-a-service.md)
- [Understanding Pre-Authorization Holds](https://help.urban-mount.com/en/articles/10327861-understanding-pre-authorization-holds.md)
- [What Is a Custom Offer, and How Does It Differ from Direct Booking?](https://help.urban-mount.com/en/articles/10327864-what-is-a-custom-offer-and-how-does-it-differ-from-direct-booking.md)
- [How to Accept or Decline a Custom Offer](https://help.urban-mount.com/en/articles/10327873-how-to-accept-or-decline-a-custom-offer.md)
- [Changing the Scope or Schedule on a Custom Offer](https://help.urban-mount.com/en/articles/10327878-changing-the-scope-or-schedule-on-a-custom-offer.md)
- [What If a Custom Offer Includes Special Materials or Unusual Tasks?](https://help.urban-mount.com/en/articles/10327884-what-if-a-custom-offer-includes-special-materials-or-unusual-tasks.md)
- [Paying for a Custom Offer](https://help.urban-mount.com/en/articles/10693687-paying-for-a-custom-offer.md)

## Urbanmount Partners

- [Welcome to Urbanmount for Partners](https://help.urban-mount.com/en/articles/15926694-welcome-to-urbanmount-for-partners.md): Start here to understand the Partner experience and your path to launch.
- [Partner Onboarding Checklist](https://help.urban-mount.com/en/articles/15926697-partner-onboarding-checklist.md): Gather the right people and information before configuring your integration.
- [Supported Commerce Platforms and Setup Paths](https://help.urban-mount.com/en/articles/15926695-supported-commerce-platforms-and-setup-paths.md): Choose the correct Urbanmount setup process for your commerce platform.
- [Tour of the Urbanmount Partner Dashboard](https://help.urban-mount.com/en/articles/15926704-tour-of-the-urbanmount-partner-dashboard.md): Learn where Partners monitor products, orders, services, analytics, and settings.
- [Partner Glossary](https://help.urban-mount.com/en/articles/15926705-partner-glossary.md): Use consistent language when discussing Urbanmount products, services, and operations.
- [Getting Help and Contacting Urbanmount Support](https://help.urban-mount.com/en/articles/15926717-getting-help-and-contacting-urbanmount-support.md): Send secure, actionable Partner questions and issue reports to Urbanmount.
- [Install and Connect Urbanmount for Shopify](https://help.urban-mount.com/en/articles/15926715-install-and-connect-urbanmount-for-shopify.md): Install the verified Shopify app and connect the correct store to Urbanmount.
- [Reconnect or Reinstall the Shopify App](https://help.urban-mount.com/en/articles/15926727-reconnect-or-reinstall-the-shopify-app.md): Restore a Shopify connection safely without creating duplicate store or product records.
- [Products, Variants, and Installation Services Explained](https://help.urban-mount.com/en/articles/15926728-products-variants-and-installation-services-explained.md): Understand how commerce catalog records map to Urbanmount installation services without replacing inventory systems.
- [Product Statuses Explained](https://help.urban-mount.com/en/articles/15926726-product-statuses-explained.md): Interpret the parent product lifecycle independently from variant status and storefront availability.
- [Pause or Reactivate Products and Variants](https://help.urban-mount.com/en/articles/15926742-pause-or-reactivate-products-and-variants.md): Temporarily stop installation offers and restore only the records your Partner controls.
- [Choose Where to Offer Installation](https://help.urban-mount.com/en/articles/15926749-choose-where-to-offer-installation.md): Decide where customers encounter Urbanmount installation across product, cart, checkout, and post-purchase surfaces.
- [Set Up the Product Page Placement](https://help.urban-mount.com/en/articles/15926813-set-up-the-product-page-placement.md): Show service availability and pricing on eligible Shopify product pages.
- [Set Up the Cart or Cart Drawer Placement](https://help.urban-mount.com/en/articles/15926814-set-up-the-cart-or-cart-drawer-placement.md): Offer installation for eligible cart items while accounting for Shopify theme differences.
- [Understand the Orders Dashboard](https://help.urban-mount.com/en/articles/15926806-understand-the-orders-dashboard.md): Read commerce order volume, service capture, filters, and order-level details
- [Understand the Installation Dashboard](https://help.urban-mount.com/en/articles/15926805-understand-the-installation-dashboard.md): Follow service opportunities from the storefront offer through fulfillment
- [View Earnings, Invoices, and Payment History](https://help.urban-mount.com/en/articles/15926801-view-earnings-invoices-and-payment-history.md): Reconcile Partner revenue share, pending amounts, invoice status, and documents
- [Resolve Billing Required, Payment Failed, or Payment Issue](https://help.urban-mount.com/en/articles/15926760-resolve-billing-required-payment-failed-or-payment-issue.md): Identify each Partner billing warning and take the correct recovery path
- [Update Business and Support Contact Details](https://help.urban-mount.com/en/articles/15926939-update-business-and-support-contact-details.md): Keep Partner profile, customer-facing support, email, and password information current
- [Notification Preferences](https://help.urban-mount.com/en/articles/15926940-notification-preferences.md): Choose Partner order, platform, and marketing email settings
- [Product Data Is Out of Sync](https://help.urban-mount.com/en/articles/15926953-product-data-is-out-of-sync.md): Check product details and gather the information Support needs to investigate.
- [Why Customers May Not See Installation](https://help.urban-mount.com/en/articles/15926960-why-customers-may-not-see-installation.md): Check storefront setup, selected items, account notices, and customer location before contacting Support.