Why It Matters
A small delay can ripple into missed commitments, negative reviews, or forced rescheduling. Maintaining an updated calendar is the first line of defense against tardiness.
If You Realize You’ll Be Late
1. Contact the Client ASAP
• Let them know your new ETA (estimated time of arrival). Provide a brief explanation (e.g., “Traffic jam on I-45,” “Previous job ran longer”).
2. Adjust Your Calendar
• If you anticipate overlapping into the next booking, update or remove availability in that slot.
3. Offer a Conciliatory Step (If Feasible)
• Sometimes a small discount or a free add-on helps smooth over the inconvenience, but that’s up to your discretion.
Minimizing Future Lateness
Factor Travel Time
Add a buffer on your availability blocks to handle unexpected traffic or longer wrap-ups.
Use Notifications
If UrbanMount notifies you of a 30-minute window before your job, check the route right then.