Identifying the Complaint
• Is it a misunderstanding (e.g., confusion about item count)?
• Does it involve actual property damage or incomplete work?
• Are fees or scope expansions in question?
Communicating Calmly
• Avoid defensive language.
• Apologize if at fault and propose a reasonable solution, like redoing a minor portion at no extra cost.
Client Escalation
• If issues persist, direct the Client to contact UrbanMount Support.
• Maintain thorough chat logs and photo evidence.