Payment Failures
Client’s Card Declined: The platform automatically attempts to reprocess or prompts the client to update info.
Invalid Bank Details: If your payout fails due to your own bank account error, fix it in Connected Accounts.
Disputed Payments (“Chargebacks”)
A client can dispute a charge if they claim unauthorized payment or incomplete service.
When a dispute arises, you may see a “Cancelled” status. Funds might be withheld until resolution.
Resolving Disputes
Collect Evidence: In-app chat logs, photos of completed work, client instructions.
Open Support Ticket: Provide your evidence and your side of the story.
Investigation: Stripe + UrbanMount determine if the client’s claim is valid.
Outcome: If resolved in your favor, you receive the funds. If the dispute is upheld, partial or full amounts may be refunded to the client.
Minimizing Disputes
Clear communication, itemized descriptions, and photo evidence of finished tasks are your best defense against chargebacks.