Why It Exists
UrbanMount's performance score is an internal metric that helps ensure consistent quality for clients and fair visibility among Professionals. By looking at acceptance rates, timeliness, client reviews, and more, the score indicates how reliably you meet expectations.
Key Components
Job Acceptance: How often you accept or decline available requests.
On-Time Arrivals: Whether you start each booking promptly.
Client Ratings: Star ratings and written reviews from completed services.
Cancellation/No-Show Impact: Canceling last-minute or not showing up can significantly reduce your score.
Display & Visibility
Your performance score is not displayed publicly to clients; it’s primarily a tool for UrbanMount’s dispatch algorithms. A high score can help you appear higher in search results or get priority for certain service requests.
Benefits of a Strong Score
More Job Offers: You’ll often see more and better-paying opportunities.
Client Trust: Even though clients don’t see the numerical score, consistently high ratings typically correlate with better reputation.
Fewer Penalties: Pros with strong performance records are less likely to face account restrictions.