Use of the Platform
All transactions—both deposits and final settlements—must occur through the official UrbanMount payment system. Direct off-platform exchanges, including cash handovers or third-party apps not integrated with UrbanMount, are discouraged and may void coverage under our Refund & Cancellation or Fraud and Damage policies.
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Professional Commission and Fees
Professionals often pay a commission on the total service fee or might incur separate listing or booking charges. These sums are withheld from each completed service payout. If a professional cancels without just cause, or commits invoice fraud, UrbanMount may suspend or withhold future payments until any dispute is resolved.
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Client Charges and Timing
Clients typically receive a pre-authorization hold on their chosen payment method once a booking is confirmed. The final charge processes shortly after service completion, factoring in any adjustments from custom offers or additional hours. If we are unable to collect payment successfully, we may request an alternative payment or freeze account use until the balance is cleared.
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Refunds or Disputes
Our Refund & Cancellation Policy clarifies when partial or full reimbursements might be granted. Disputed charges are initially handled through the UrbanMount support channel. If no resolution is found, the matter may escalate to arbitration. Attempting chargebacks without legitimate cause can lead to account penalties.