Know What You Need
Define the scope of your project or task as clearly as possible. If you’re a Client, decide whether you need basic cleaning, specialized repairs, or more complex handiwork. Communicate these details upfront to receive accurate quotes and avoid misunderstandings. If you’re a Professional, be transparent about your expertise, rates, and any necessary materials. Clear expectations lead to better outcomes.
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Check Profiles and Reviews
Before finalizing a booking, review a Professional’s profile, experience level, and ratings left by previous Clients. Look for consistencies in feedback—positive or negative—that might suggest reliability or potential red flags. If you spot something that concerns you, feel free to ask questions or look for a different provider. For more detail on verifying credentials, see our article about Insurance & Verification Policy.
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Communicate Thoroughly
Proper communication is key to success. Use the UrbanMount messaging or calling system to clarify instructions, ask for photos, and confirm essential details like arrival times or item counts. If a job requires specialized tools or materials, discuss who will provide them. Keep conversations on the Platform to ensure that both parties have a record of agreements and to remain eligible for protections such as SafeStay Assurance.
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Adhere to Local Laws and Regulations
It’s your responsibility to respect local regulations when requesting or performing tasks. Some jobs, like large electrical or plumbing work, might require licensure or permits. If in doubt, research local codes or consult an expert. UrbanMount does not assume liability for tasks performed without proper qualifications or licenses.
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Practice Personal Safety
Meet for the first time in a well-lit or public area if you’re uncomfortable. Professionals should present valid identification if asked, especially for large or sensitive projects. Clients may lock away valuables or restrict access to certain rooms. Both sides can invite a friend or family member to be present, especially during initial visits, if that makes them feel safer. Always prioritize your well-being, and if something seems off, don’t hesitate to end the appointment or contact support.
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Use the Platform’s Tools
UrbanMount offers features like secure payments, comprehensive messaging, and dispute resolution pathways. These tools are designed to reduce fraud and help ensure accountability. Do not accept direct payments in cash or via external payment apps unless it’s explicitly allowed; otherwise, you may lose coverage from our Refund & Cancellation Policy or Fraud and Damage Policy. If a Professional or Client pressures you to complete a payment off-platform, that’s a violation of our Terms.
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Respond Promptly to Issues
Despite best efforts, issues can arise, from accidental damage to personality conflicts. If something goes wrong, address it quickly by pausing the service and discussing solutions. Our support team can mediate if both parties can’t agree. See How to Report Misconduct or Violations if serious or repeated infractions occur.