Communication First
Notify the Pro immediately if an item’s dimensions or weight significantly exceed your earlier statement. They may need to bring additional help or specialized equipment.
Possible Outcomes
Adjusted Price: Heavier items may demand extra labor or a second person, leading to a higher rate.
Rescheduling: If the Pro isn’t prepared for the heavier load, you could reschedule under Services → Rescheduling rules.
Cancellation: If the discrepancy is too large or the Pro can’t manage the item, see the Refund & Cancellation Policy for potential fees.