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Clients
Clients
Browse our articles and resources for clients.
60 articles
Account Settings
How to update personal information (clients)
Getting Started
What is UrbanMount and how does it work?
Minimum requirements & supported devices
Troubleshooting common login issues
Creating a new UrbanMount account
Verifying your phone number or email address
Booking a Service
Can I get an estimate before booking a service?
How do I schedule a service?
Tips for choosing the right service category
Understanding Booking Confirmations and Scheduling Windows
About UrbanMount Pros
6 articles
Using AutoMatch
5 articles
Direct Booking
5 articles
Items and Services
5 articles
Services
Preparing for Your Upcoming Service
Service Completion and Satisfaction Confirmations
What If Something Goes Wrong Mid-Service?
Cancellations
2 articles
Making Changes
3 articles
Rescheduling
5 articles
What to expect
3 articles
Ratings + Reviews
How to Leave a Rating or Review
Resolving Negative Feedback Directly with Your Pro
Why Is My Review Not Visible Yet?
The Importance of Honest Feedback
Payment
Are there any additional fees not included in the total service cost?
How are payment transactions handled with UrbanMount?
How does payment work when booking a service?
Understanding Pre-Authorization Holds
Custom Offers
What Is a Custom Offer, and How Does It Differ from Direct Booking?
How to Accept or Decline a Custom Offer
Changing the Scope or Schedule on a Custom Offer
What If a Custom Offer Includes Special Materials or Unusual Tasks?
Paying for a Custom Offer