Purpose of Reviews
Reviews help customers make informed decisions and enable pros to improve their services. Your honest, constructive feedback strengthens the entire Urbanmount community by recognizing excellent work and identifying areas for improvement.
Writing a Good Review
Focus Your Review On:
Quality of work - Was the installation done correctly and professionally?
Timeliness - Did the pro arrive on time and complete work as scheduled?
Communication - Were they responsive and clear about the process?
Professionalism - Did they respect your home and follow safety practices?
Value - Was the service worth the price paid?
Be Specific and Balanced
Include relevant details about what went well or poorly
Mention if the pro went above and beyond expectations
Note any issues and how they were (or weren't) resolved
Keep feedback constructive and factual
What's Not Allowed in Reviews
Personal Attacks or Harassment
Offensive language or profanity
Comments about personal appearance
Discriminatory remarks about race, religion, gender, age, or nationality
Threats or intimidating language
Irrelevant Information
Personal information (phone numbers, addresses, email)
Comments unrelated to the service provided
Speculation about the pro's personal life
Comparisons to other service providers
False or Misleading Content
Fabricated events or claims
Reviews for services not actually received
Conflict of interest (competitors, family members)
Incentivized or coerced reviews
Inappropriate Content
Advertising or promotional material
Political statements unrelated to service
Medical or legal advice
Content violating privacy or confidentiality
Review Standards
Keep It Professional
Avoid emotional language written in anger
Wait 24 hours after a negative experience before reviewing
Focus on facts rather than assumptions
Be Fair and Honest
Don't exaggerate issues or praise
Acknowledge if problems were resolved
Consider the full experience, not just one aspect