If a valid SafeStay Assurance claim is filed by a client for property damage or fraudulent activity, part (or all) of your previous payout might be deducted.

Overpayment adjustments or serious policy violations may also trigger a reverse payout.

Ensures clients get limited compensation if damage results from the Pro’s negligence.

If the claim is approved and the cost is partially or fully your responsibility, UrbanMount may recover the funds from upcoming payouts or initiate a direct debit from your linked account.

You can dispute the claim by providing counter-evidence (receipts, time-stamped photos, chat logs showing client acceptance).

The SafeStay team reviews claims carefully before finalizing reversals.

Document the condition of items before working, especially for valuable or fragile items.

Promptly update your insurance details in Insurance Verification if it’s close to expiring.