Stay Calm: Don’t reply with anger or blame. Please refer to the professional conduct outlines and do not harass or threaten the client. Hate speech, threats, spamming, or retaliation against a negative review violates the UrbanMount terms of use and is bases for suspension or deactivation.

Offer a Remedy: If it’s a small fix, see if you can correct it. Clients sometimes update their rating if you resolve the problem.

Partial Refund: In certain cases, offering a minor refund can soothe a client’s frustration.

If the feedback is factually incorrect, gather evidence (photos, chat logs) and contact Support.