UrbanMount’s goal is to encourage smooth, friendly transactions. However, we recognize that some disagreements require third-party intervention. Our Terms of Use incorporate an arbitration clause intended to provide a fair, relatively efficient way to resolve conflicts. Below is an overview of how that process works and what to expect.
Why Arbitration?
Arbitration offers an alternative to going through a traditional court trial. It generally proceeds faster, involves less formality, and is overseen by a neutral arbitrator rather than a judge. Both Clients and Professionals agree to this route when they accept UrbanMount’s Terms of Use, unless applicable law states otherwise.
When Does Arbitration Apply?
Most issues arising from your use of UrbanMount—such as billing disputes, quality of service complaints, or alleged policy breaches—fall under the scope of our arbitration clause. Exceptions exist for matters that cannot legally be arbitrated or if local statutes require a small-claims court. Refer to our full Terms of Use for a comprehensive breakdown.
Informal Negotiations First
Before invoking arbitration, we strongly encourage you to attempt informal resolution. Often, open communication can defuse issues. If the problem persists, you can contact UrbanMount’s support for guidance. Only when these informal attempts fail should the dispute move to formal arbitration.
Initiating Arbitration
To start arbitration, one party must submit a written demand under the rules specified in our Terms of Use. We typically partner with a recognized arbitration service that outlines specific steps, including deadlines, filing fees, and any required forms. You may represent yourself or retain legal counsel. The arbitrator reviews submissions, holds a hearing if necessary, and renders a binding decision.
Possible Outcomes
Arbitration can result in the arbitrator ordering monetary compensation, contractual remedies, or other forms of relief. Their decision is generally final and enforceable in a court of law. While you retain certain rights of appeal or challenge, these are much narrower than in a typical court case.
Timeframes and Costs
The length of arbitration varies by case complexity, but many disputes resolve faster than a full-scale lawsuit. Costs such as administrative or arbitrator fees may be shared or waived, depending on relevant statutes, or the arbitrator’s final judgment. For more details, refer to the cost-sharing provisions in the Terms & Conditions.
Important: Arbitration tends to be private, whereas court proceedings often become public record. However, you may sacrifice some procedural rights—like a jury trial—by agreeing to arbitration. Our dispute resolution approach aims for fairness, but if you’re uncomfortable with arbitration, make sure to review local consumer protection laws or consult an attorney.