UrbanMount’s goal is to connect Clients with reliable, skilled Pros. Your day-to-day conduct directly affects your success on the platform. Key pillars of our code:

• Honesty and transparency

• Respectful communication

• Maintaining a safe work environment

• Adherence to local laws and our Terms of Use

• Timely Responses: Aim to reply to messages within 24 hours or sooner.

• Accurate Service Descriptions: Don’t over-promise on tasks outside your expertise.

• Respectful Language: Profanity, harassment, or discriminatory remarks are strictly banned.

• Discriminatory behavior toward or refusal to serve clients based on race, ethnicity, religion, gender identity, sexual orientation, or any protected class is prohibited.

• If you experience or witness discrimination from a client, notify Support.