Pause and Discuss
If you see an unexpected issue—such as possible property damage—pause the work when safe and explain the concern to the Pro. Do not continue work that appears unsafe.
Document the Incident
Take pictures and preserve relevant messages, receipts, and other evidence. This helps Support review the incident. If SafeStay was shown for the Service, any request remains subject to the controlling SafeStay Terms, including eligibility, evidence, exclusions, deadlines, and limits.
Final Steps
If the Pro cannot resolve the issue, contact Support promptly. Available next steps depend on the Service record, evidence, accepted terms, and circumstances; submitting a report does not guarantee a refund or SafeStay remedy.