Why a Background Check?
UrbanMount partners with a 3rd-party provider (like Checkr) to validate your identity and screen any major criminal records. This helps maintain a safe environment and customer trust.
Process Overview
Initiate: In your app’s Onboarding Tasks, select “Start Background Check.”
Provide Personal Details: Typically your full legal name, SSN, date of birth, and address.
Fee & Payment: The $25 background check fee is not billed upfront—it’s deducted from your first UrbanMount payout.
Wait for Results: Usually 2–5 business days. You can track progress in-app.
Disputing or Delays
If your background check returns unexpected info, or if it’s stuck for 10+ days, reach out to Support.
You can submit official documentation (like court orders) to correct inaccuracies.
Next Steps
Once cleared, the system grants you full access to job requests. If you fail or have certain disqualifying records, UrbanMount may restrict or deny your account.