Overview
UrbanMount offers two ways for you to collect payment on custom offers:
Upfront Payment (full payment charged immediately).
Split Payment (50% charged upfront, 50% after completion).
Each method comes with its own set of benefits and risks. Below is a breakdown to help you decide which option best fits your business needs.
1. Upfront Payment
How It Works
The entire cost of your custom offer is charged immediately when a client accepts it.
Funds are held securely by UrbanMount until you complete the job and mark it as finished.
Once the project is done, UrbanMount releases the payout to you.
Why Choose Upfront Payment?
Guaranteed Payout: Because the funds are collected before you begin work, you can rely on receiving the full payment once the job is properly completed.
Reduced Financial Risk: No worry about client credit card issues after the work is done.
Things to Keep in Mind
Refunds or Cancellations: If a client requests a refund or cancels under conditions covered by UrbanMount’s policies, the upfront amount may be partially or fully refunded.
2. Split Payment (50/50)
How It Works
Half of the total is charged to the client’s card as soon as they accept your offer.
The remaining 50% is charged only after you mark the job as completed.
If the client’s card fails on the final charge, UrbanMount will attempt to process the payment repeatedly, but we cannot guarantee your payout for the second half.
Why Consider Split Payment?
Potentially More Attractive to Clients: Clients may be more inclined to accept your offer if they don’t have to pay the full amount upfront.
Expand Your Client Base: Offering flexible payment terms can help you stand out and build trust with new or budget-conscious clients.
Important Cautions
No Guaranteed Second Payout: You assume the risk if the client’s card cannot be charged for the remaining 50%.
Use Discretion: You may want to reserve this option for clients you trust or smaller jobs where the risk is more manageable.
Best Practices
Evaluate Risk: If you’re unsure about a new client’s reliability or payment history, consider requiring an Upfront Payment.
Set Clear Expectations: Communicate the chosen payment option, timelines, and amounts with your client before beginning work.
Monitor Payments: Stay up to date with in-app notifications for any payment failures or follow-up prompts.
Keep Documentation: Record important job details in the UrbanMount app so there’s a clear record for both parties.
FAQs
Q: What if a client’s card is declined for the second payment?
UrbanMount makes multiple attempts to charge the card. However, we cannot guarantee success. You may not receive the second portion if all attempts fail.
Q: Can I switch from 50/50 to Upfront Payment mid-project?
Generally, once a payment structure is accepted by the client, it cannot be changed without mutual agreement. If extenuating circumstances arise, contact UrbanMount Support for possible solutions.
Q: Do I have to offer both payment options?
No. You have full control over which options you provide for each custom offer.