The Lifecycle of a Service Payment
Client Payment: When a client books or accepts a custom offer, UrbanMount charges them immediately or partially (e.g., 50% deposit).
Service Completion: Once you finish the job, send a completion request. The client must confirm in-app.
Payout Initiation: UrbanMount triggers a payout to your Stripe account—usually within 24–48 hours of completion confirmation.
Bank Transfer: Stripe then deposits the funds in your linked bank account (another 1–3 business days, on average).
Payout Statuses
Pending: The system is waiting for a client’s confirmation.
In Transit: Funds are en route to your bank.
Paid: Funds have arrived. Check your bank statement.
Failed: A discrepancy occurred—possibly an invalid bank account or a client’s card was declined. More details in Handling Failed or Disputed Payments.
Bundled Deposits
If multiple services clear around the same time, Stripe may bundle them into a single deposit.
Typical Timeframes
24–48 hours post-completion confirmation for the system to finalize the payout.
Another 2–3 business days for your bank to fully deposit funds.