“Why is my payout stuck at ‘Pending’?”
Possibly the client hasn’t tapped “Complete” or there’s a system verification in progress.
“What if the client left, but never confirmed completion?”
You can submit a Payment Request with photos and job logs. If the client doesn’t respond, UrbanMount may auto-complete after a certain period.
“Can I keep a card on file for recurring clients?”
Not directly. Each job is a new or custom offer. However, if the client’s card is saved on their end, new services can be quickly processed.
“My bank is charging a separate fee?”
Some banks have transaction fees or monthly charges. UrbanMount isn’t responsible for these additional bank fees.
“Do I need a business account instead of personal?”
It’s recommended for clearer bookkeeping, but not strictly mandatory unless your local regulations require it.