Urbanmount

If Urbanmount was previously connected to Shopify, first open the installed app from Shopify Admin. Reinstall only when the app is no longer installed or Urbanmount support asks you to do so.

Do not uninstall Urbanmount as a routine sign-in or catalog troubleshooting step. Removing the app interrupts the connection and can affect what your team and customers see until setup is restored and checked.

Use this article when Urbanmount was previously connected to a Shopify store and the app will not open, the app was removed, or Urbanmount support instructed you to reinstall. You need access to the original Shopify store and permission to view or install apps.

Do not uninstall Urbanmount as the first troubleshooting step.

Sign in to Shopify Admin and confirm that the store selector shows the original connected store.

Record the store's permanent <code>myshopify.com</code> domain.

Open Apps and sales channels and look for Urbanmount.

If Urbanmount is installed, open it directly from Shopify Admin.

Confirm that the Partner Dashboard shows the correct Partner and store. If it does, do not reinstall.

If the app is not installed, open the official Urbanmount Shopify App Store listing: <code>https://apps.shopify.com/urbanmount</code>.

Install Urbanmount on the original store and approve the permissions Shopify presents.

Return to the Partner Dashboard and confirm the Partner and store names again.

Review Products and compare representative products and variants with Shopify.

Test the Urbanmount customer experience available for your store before resuming wider use.

1. Do not uninstall Urbanmount as the first troubleshooting step.
2. Sign in to Shopify Admin and confirm that the store selector shows the original connected store.
3. Record the store's permanent <code>myshopify.com</code> domain.
4. Open Apps and sales channels and look for Urbanmount.
5. If Urbanmount is installed, open it directly from Shopify Admin.
6. Confirm that the Partner Dashboard shows the correct Partner and store. If it does, do not reinstall.
7. If the app is not installed, open the official Urbanmount Shopify App Store listing: <code>https://apps.shopify.com/urbanmount</code>.
8. Install Urbanmount on the original store and approve the permissions Shopify presents.
9. Return to the Partner Dashboard and confirm the Partner and store names again.
10. Review Products and compare representative products and variants with Shopify.
11. Test the Urbanmount customer experience available for your store before resuming wider use.

Opening the installed app from Shopify Admin often restores access without reinstalling. If reinstallation is needed, Urbanmount uses the original Shopify store to restore the connection. Existing, changed, and newly added products may require different follow-up checks.

Do not create a second Partner account or connect a different Shopify store to work around a problem. Product information may take time to settle after reconnection, and some products or variants may need review. Reconnection alone does not guarantee that every product, customer location, or customer experience is available.

If Urbanmount repeatedly fails to open, try again from Apps and sales channels in the intended Shopify store. If the Shopify App Store opens another store, switch stores in Shopify Admin before installing. Contact Urbanmount before uninstalling an app that is still present.

Open Help in the Partner Dashboard, or use the support route supplied during onboarding if you cannot sign in. Include the Partner name, permanent <code>myshopify.com</code> domain, whether Urbanmount is currently installed, last successful access time, exact failure, actions attempted, and affected product or variant identifiers. Add redacted screenshots when useful. Never send passwords, payment details, or other secrets.

Restore a Shopify connection safely without creating duplicate store or product records.

Reconnect or Reinstall the Shopify App

Create a custom design with text, images, and links

Book a Service

Find answers and get help from Intercom Support and Community Experts

Conversations you've started through the messenger will appear here.

No conversations created by you

Try using different keywords or checking for typos.

No conversations found

Title

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.

No tickets created by you

No tickets found

Track the progress of all tickets and conversations related to your company.

Customer Portal.

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you

Tickets

No access to tickets portal

Search

Skip the search. Describe what you’re trying to do and get a grounded answer.

Browse articles and guides in this topic.

Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.

Reading along with you

English

linear-gradient(to bottom right, #000000,#0c1f26)

Reconnect or Reinstall the Shopify App

Overview

Who this applies to

Steps

What to expect

Get help