Urbanmount

Guides for Urbanmount Partners managing integrations, products, storefront placements, installation activity, billing, branding, and support.

Urbanmount Partners

Start here to understand the Partner experience and your path to launch.

Welcome to Urbanmount for Partners

Gather the right people and information before configuring your integration.

Partner Onboarding Checklist

Choose the correct Urbanmount setup process for your commerce platform.

Supported Commerce Platforms and Setup Paths

Learn where Partners monitor products, orders, services, analytics, and settings.

Tour of the Urbanmount Partner Dashboard

Use consistent language when discussing Urbanmount products, services, and operations.

Partner Glossary

Send secure, actionable Partner questions and issue reports to Urbanmount.

Getting Help and Contacting Urbanmount Support

Start Here

Install the verified Shopify app and connect the correct store to Urbanmount.

Install and Connect Urbanmount for Shopify

Restore a Shopify connection safely without creating duplicate store or product records.

Reconnect or Reinstall the Shopify App

Shopify Setup

Understand how commerce catalog records map to Urbanmount installation services without replacing inventory systems.

Products, Variants, and Installation Services Explained

Interpret the parent product lifecycle independently from variant status and storefront availability.

Product Statuses Explained

Temporarily stop installation offers and restore only the records your Partner controls.

Pause or Reactivate Products and Variants

Catalog & Products

Decide where customers encounter Urbanmount installation across product, cart, checkout, and post-purchase surfaces.

Choose Where to Offer Installation

Show service availability and pricing on eligible Shopify product pages.

Set Up the Product Page Placement

Offer installation for eligible cart items while accounting for Shopify theme differences.

Set Up the Cart or Cart Drawer Placement

Storefront

Read commerce order volume, service capture, filters, and order-level details

Understand the Orders Dashboard

Follow service opportunities from the storefront offer through fulfillment

Understand the Installation Dashboard

Orders & Installation

Reconcile Partner revenue share, pending amounts, invoice status, and documents

View Earnings, Invoices, and Payment History

Identify each Partner billing warning and take the correct recovery path

Resolve Billing Required, Payment Failed, or Payment Issue

Keep Partner profile, customer-facing support, email, and password information current

Update Business and Support Contact Details

Choose Partner order, platform, and marketing email settings

Notification Preferences

Billing & Account

Check product details and gather the information Support needs to investigate.

Product Data Is Out of Sync

Check storefront setup, selected items, account notices, and customer location before contacting Support.

Why Customers May Not See Installation

Troubleshooting

Create a custom design with text, images, and links

Book a Service

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

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