Overview
The Urbanmount Partner Dashboard may show a billing warning when your account needs attention. The exact wording and recovery action depend on the billing provider and the information displayed for your account.
Use only the payment-method or Shopify billing action shown in the Partner Dashboard. Never send payment credentials to Urbanmount Support.
Who this applies to
This applies to Partners who see Billing Required, Payment Failed, Payment Issue, or another payment-method notice in the Partner Dashboard. You may need account-owner or authorized billing access to complete the action offered by your provider.
Visible meanings
Billing Required indicates that the Partner Dashboard is asking for a Shopify billing action.
Payment Failed indicates that a displayed payment attempt was unsuccessful.
Payment Issue indicates that a billing record needs review.
A payment-method notice indicates that the account needs the billing action displayed on the page.
These notices are account-specific and informational. The Partner Agreement and applicable commerce or payment-provider records control billing obligations and final record status.
Steps
Sign in to the Partner Dashboard using an account with permission to manage billing.
Open Payments from the navigation or the visible warning.
Read the warning text and check the provider or method shown under Payment Method.
If the account shows a payment-method action, select it and follow the provider's instructions. Confirm the information directly in the provider's secure form.
If the account shows a Shopify billing action, select that action and complete the authorization presented by Shopify.
If Payment History shows an affected record, open its details and note the visible invoice reference, status, date, amount, and provider.
Use a retry control only if it is shown in your account and you have already corrected the payment-method or Shopify billing issue.
Return to Payments and review the information currently displayed. If the warning remains or the provider reports an error, contact Urbanmount Support.
What to expect
Completing a billing action does not guarantee a particular result or timing. The provider may require additional steps, and an earlier billing record may remain in Payment History. Use the latest account display and provider record when checking the outcome.
Financial amounts and billing history are informational and specific to the Partner account. Do not repeatedly submit the same action if the provider continues to report an error.
Get help
Contact Urbanmount Support if the displayed action is unavailable, the warning remains unresolved, or the provider reports an error. Include the Partner account name, exact warning text, provider shown, visible invoice reference and status, action attempted, date and time, and a redacted screenshot. Never include full card, bank, login, or Shopify credentials.