General Rules
Yes, you can. Cancellation policies differ based on timing. Usually, no fees apply if you cancel 24+ hours before the scheduled start. If you do so within 24 hours, a full service charge (up to $150) may be imposed. See Refund & Cancellation Policy for full details.
Steps to Cancel
Open the Services tab in your UrbanMount app.
Select the relevant service.
Click Cancel and follow the prompts.
If a fee applies, you’ll be notified.
Good to Know
Frequent last-minute cancellations may result in reduced booking priority in the future. If you’re uncertain about final plans, consider scheduling a slightly later date or clarifying your flexibility with the Pro.